Whether you've had your bike stolen, or had an accident, we're here to help. We want to get you back on your bike.
Making a claim is simple, here's how it works:
Uh oh. Something's happened.
Fill in the claims form
We may need you to confirm some details, like photos or a police report, about what happened.
Once approved we'll direct you to a bike shop, probably where you bought the bike but if that's not convenient we'll find somewhere else.
Head to the shop where they'll fix or replace your bike (you'll need to pay the excess). We'll pay the rest to the bike shop directly so you don't need to worry about it.
Back on your bike!